How to lodge complaint against any bank, NBFC or payment system participant

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The Reserve Bank of India (RBI) has implemented a complaint management system (CMS) where you can make complaints against all financial service providers regulated by the central bank, including banks and non-banking financial corporations (NBFCs), through this complaint management system.

The RBI has been sending messages to banking customers stating: “Lodge complaint against any bank, NBFC or payment system participant on https://cms.rbi.org.in under RB-Integrated Ombudsman Scheme. Call 14440 for more -RBI”

Here’s a look at how you can file a grievance on RBI’s ‘complaint management system’.

Step 1: Visit https://cms.rbi.org.in. and click on click on file a complaint link.

Step 2: Enter Captcha code

Step 3: Enter name of the complaint and get mobile number. Click on ‘Get OTP’

Step 4: Validate after entering OTP

Step 5: Enter details such as Name of complaint, mobile number, Email, complaint category from drop down. Enter details also of entity you want to complaint.

Step 6: Select the radio buttons based on the respective queries and click on Next

Step 7: Confirm Yes or No- If you have filed a written complaint to regulated entity

Step 8: Enter the date on which you are filing a complaint and upload the file from your device.

Step 9: Select the appropriate radio buttons regarding entity queries along with dispute details such as amount and date of transaction

Step 10: Upload if you have any documents to support your transaction, click on ‘Authorisation’ and tick mark the declaration.

Stepp 11: Click on Review and Submit

You can download the PDF.

Recently, the Reserve Bank of India (RBI) has published a handbook named “BE(A)WARE,” which outlines the most popular ways and precautions to consider when completing various financial transactions.

The RBI has made a number of initiatives to educate customers about non-banking financial company (Non-Banking Financial Company) fraud (NBFC). Many cases of so-called real NBFCs defrauding naive consumers have come to light. As most banking or NBFC-related activities have shifted to the digital arena, the number of incidences of deception and fraud has risen.



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